VoIP: Do You See What I'm Saying? - Managing VoIP Quality of Experience on Your Network
Network convergence offers the vision of a single network, carrying traffic from many different types of applications (voice, video, and data, to name a few). Many have been enticed by this vision. A large and increasing number of organizations have a Voice over IP (VoIP) pilot or a full deployment project, either ongoing or planned for a future date. And it's almost impossible to buy a non-VoIP enabled phone system these days. In many cases, VoIP is just the entry point for rolling out new unified communications applications, such as real-time dashboards, video, and presence. Therefore, success is doubly critical for organizations deploying VoIP.