Waltham Forest Council Adopts ITIL With Hornbill~s Supportworks

Waltham Forest Council provides a range of services to the diverse public including environmental health, recycling, street cleansing, Council Tax and Business rates collection, benefits, planning and building control, community safety and refuse collection. The services are supported by internal functions including audit, communications, finance, IT and personnel in the Chief Executive's and Corporate Services departments. The Council staff relies upon IT applications and systems to support its services to the public. All queries are routed through to the call centre which are then logged and passed onto the appropriate team for resolution. Customers can also log calls via the SelfService Portal on the council's intranet.