Web-Based Customer Portals Information Enterprises Need About Their Services

This paper focuses on end-user requirements and opinions regarding Web-based customer portals for data VPN services, which are provided to end-user customers by service providers. Only enterprise views on customer portals are discussed in this report; the authors will present service provider opinions on these topics in a separate report. The term "Customer portal" refers to a source of information regarding the services that an end user has contracted for from a service provider. These portals are traditionally provided via an Internet-based GUI, which the service providers' customers can then access at their convenience.