Who Cares About Your Business Processes?
Source: Business Process Trends
This paper states that project management and communication were everyone's business, up and down the hierarchy of work components and also across the delivery chain. This can be seen by the following figure. In putting all this together, the author realized through Mike that the real end products are more than physical and technical things, and that the job is not done until deliverers have assured that the responsibility for each end product has been transferred unambiguously to the acceptor. This means that project management, if seen as a stream of work, actually requires a network of relationships to be managed.