Why Premium Support Is More Effective Than Standard Support in the Financial Services Industry
Financial services industry customers are challenged as never before to respond quickly - armed as they are with limited budgets - to accommodate rapid changes in technology and customer demand. To be a winner in this field, companies must be able to guarantee a level of service quality and continuity while minimizing costs. The use of the Symantec Premium Support Services is one strategy that can be adopted to achieve this and help position them as "Best-Of-Breed" within the industry. The calculations in the previous section clearly show the benefits of premium support services over standard support services. This benefit is measured in terms of annual savings.