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Why Your Current Service Desk Is Failing Your Business and What To Do About It

Source: Computer Associates

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This paper analyses why legacy and even newer platforms are not delivering on business expectations:
  • Top challenges faced by organisations
  • 4 key requirements for a true service management solution
  • Best practices evaluation criteria
Learn the key features required to effectively leverage service management solutions.
Format:PDF Size:712.99
Date:Sep 2012