Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction

Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer self-service and consolidate Oracle Web Center Portal with an Enterprise 2.0 foundation for the deployment of additional functionality. The challenge was to implement a flexible system that provides a clear view of customers and helps improve the customer experience and provide comprehensive, accurate, and real-time analytics. Wind River Systems, Inc. worked with Oracle Consulting to effectively manage customer record integrity with a single source of truth - avoiding customer entry duplicates and synchronizing customer data between systems.