Windows Mobile 6 and Small Business Server Keeps Pied Plumber Piping

Based in Sydney suburb of Terrey Hills, The Pied Plumber is a family-run company with ten employees that operates a fleet of six plumbing vehicles servicing local households. The Pied Plumber needed to improve communications between head office and plumbers in the field. Manual processes and paperwork were a drain on staff time and a significant cost to the business. By building its own custom forms in Microsoft Office Outlook, The Pied Plumber found a way to send job details electronically to plumbers in the field, who used Windows Mobile 6 powered handheld computers.