Wireless Devices in Call Centers - Data Theft and Standards/Legal Compliance Risks

This paper identifies the potential standards and legal violations, as well as the security challenges, of companies that fail to provide surveillance of cellular phones and 802.11 wireless devices in call centers. In addition to discussing relevant standards and laws and accompanying risks of noncompliance, the paper discusses the benefits of a comprehensive no cellular phone and wireless enforcement plan in call centers - in terms of maintaining standards and legal compliance and reducing risk.