Woosh Wireless Revamps Call Center With Avaya Communications Manager to Increase Productivity

With over 70 Customer Service Representatives (CSR's) handling hundreds of calls a day, Woosh wanted to move its call centre from a satellite office, back to its corporate headquarters while maintaining quality customer support. At the same time Woosh decided to replace the entire call centre infrastructure making it more robust and, in doing so, take advantage of the more sophisticated functionality that the Avaya platform had to offer its growing business. Media servers and gateways that support and run Avaya Communication Manager (ACM) to provide a highly flexible and scalable platform that can be mixed and matched to create customised solutions using Avaya voice applications.