World-Leading IPC Service Provider Boosts Productivity and Improves Customer Service With Enhanced Network

Since 1983, Advantech, the world-leading IPC service provider, has always been an innovator in the development and manufacturing of high-quality, high-performance solutions and services in the embedded computing, industrial computing and automation markets. There was a need of a faster and smoother communications network that can help collaborate more effectively. After surveying various options, Advantech decided to implement Nortel's Contact Center and Unified Communications solutions. Nortel Communication Server (CS 1000), Nortel Ethernet Routing Switches 4550 and 5530 (ERS 4550 and 5530) and Nortel Contact Center solutions became the pillars of Advantech's new and improved communications network.