Zultys - VoIP Call Centre Deployment

Isuzu-General Motors Australia truck division (Isuzu Trucks) import, distribute, and support a wide range of state of the art commercial vehicles, ranging from 4 tones through to 68 tones. Isuzu Trucks existing legacy PABX was already configured to its maximum capacity, and had no provision for the required contact centre functionality. The question that arose was to forklift upgrade the old PABX, and easier to maintain system while the existing system was phased out, eliminating the issues of a 'Big-Bang' approach. Globalnet Solutions Australia analyzed Isuzu's immediate requirements, and after consideration of those requirements, and the ultimate need to expand the existing number of telephony users, specified, installed, and commissioned an advanced Zultys MX250 Voice over IP telephony system.