Nary a year has gone by without some company releasing a new
gadget that fails, a website with painful new “features,” or some
other technology enhancement gone wrong. 2013 is no different. Here are just 10
of the probably dozens of tech blunders we’ve seen this year.
In what is probably the widest-known tech blooper of the year,
the U.S. government launched Healthcare.gov,
the marketplace for health insurance plans under the new Affordable Care Act. The
site crashed soon after its October 1 launch and has been plagued by technical
problems, unable to keep up with demand. For IT pros and business
leaders, this blunder has been a field study in mistakes
to avoid when handling a big project.
Also read: 5 lessons IT leaders can learn from Obamacare rollout mistakes (Tech Pro
Research subscription required).
2: Edward Snowden & NSA
If Healthcare.gov wasn’t the biggest blunder, the national security leaks by Edward Snowden are a good contender. The blunder here is,
I suppose, up to the individual looking at the situation. On one hand, you have
Snowden, who released information to the public that could have cost the lives
of many — deployed troops and deep-cover agents, for example — and violated
the trust put in him by the U.S. and other governments. On the other hand, the
fact that the NSA and its equivalent agencies in other countries have all this
information that they do not share with the public they serve is an upsetting revelation
for many Americans. Further, that one man had access to as much information as
he did may not have been the best plan by the NSA if it wanted it kept secret.
3: iPad Mini release
The new full-size iPad, renamed the iPad Air, launched in early
November. However, the iPad Mini went on sale a couple weeks later almost by
accident. No advertisements, no announcements. In fact, Apple almost appeared
to sneak the device into the market. And
possibly for good reason: There may not be enough to supply the holiday season.
While there are still some available as of the time of this writing, the holiday
season is far from over. Time will tell whether Apple can keep up with demand
through the end of the year.
Also read: The 2013 tablet holiday guide
4: YouTube Google+
In November, Google changed the YouTube comments feature to
require a Google Plus account. This Putting it together: Google updates Hangouts (and more) for the enterprise
5: Surface 2
Like the Surface RT and Surface Pro last year, Microsoft has
had another weak launch of its new Surface 2 and Surface 2
Pro tablets in October. Between the lack of a wide range of software in the
marketplace, the cost of the devices, and overall usability issues, the Surface
tablets can’t compete well with iPads and Android tablets. In addition, most
Windows users want a full version of Windows, which requires the Surface 2 Pro
that costs even more, and you wind up with a device that has little user base.
Speaking of devices shoved in between two existing form
— simultaneously oversized phones and miniature tablets — are an interesting
phenomenon. For me, having a giant phone I can’t fit in my pocket is not going
to work. Pair that with a tablet that is barely bigger than my phone (one of
the best reasons to have a tablet is so that you’ve got more screen real estate
than your phone), and you have a recipe for a useless device. I just can’t see
most people holding something nearly the size of an iPad Mini up to their head
to make a phone call. It reminds me of the days when people carried boom boxes
around on their shoulders.
Also read: Six of the best Android-powered “phablets”
7: Indian Mars Orbiter Mission
While the craft is now on its way to Mars, back in early
November it was almost a dud. The Mars Orbiter Mission (MOM), while firing its
engines in Earth orbit to attempt to gain a wider orbit, did not succeed in
achieving the distance it was expected to reach due to a problem in a fuel
Also read: Big space missions to watch in 2014
8: PlayStation 4
After selling more than one million units, Sony’s PlayStation 4
has succumbed to a rash of dead-on-arrival reports citing the “Blue Light
of Death” (reminiscent of the Xbox 360’s Red Ring of Death), where the device
appears to be turned on but no signal is displayed on the TV. Sony immediately
blamed shipment damage as the culprit, given that other issues have been
reported that all could be attributed to shipping. While the total number of
affected devices is no more than one percent of the total shipped, these appear
to be a vocal minority that are unhappy with their new paperweight.
9: United Airlines free tickets
Due to a computer glitch in September, United Airlines
customers were able to obtain tickets for little to no money. Many were free,
others required payment of the September 11 Security Fee. To United’s credit, it
did honor any tickets purchased during this glitch, but it has kept quiet about
how much money it lost due to the error.
10: Google Reader
I’ve written about it before, but Google’s announcement and subsequent
cancellation of its oft-used, well-liked, and free RSS aggregator, Google
Reader, nearly incited a riot back in March. Fortunately for the Internet, many
other sites stepped up to the plate with free services, such as Feedly. While Reader may not have been generating
much in the way of ad revenue, it was at least a goodwill product that probably
cost Google some customers on the other sites in their pantheon.
What errors, oversights, failures, and/or mistakes in judgment
would you add to this list? Share your thoughts with fellow TechRepublic