IT has long been a field driven by rapid change, and 2014
will be no exception. Here are 10 trends in enterprise IT, some that have been
developing over the course of several years, and others that are relatively recent.
1: The end of the Luddite
It was once acceptable and even fashionable to be a Luddite
who groused about technology at every turn and happily claimed ignorance on all
things technical. With middle managers and younger executives having grown up
with technology, the Luddite is now regarded as an inflexible dinosaur. The
good news for IT pros is that most executives regard technology as an enabler
to be embraced. The bad news is that some execs think they know more about tech
and its realistic capabilities than they actually do.
2: The rise of marketing
Many of the big enterprise IT trends were driven by a
particular business unit. The dawn of corporate IT was largely driven by
finance and the rise of enterprise systems like ERP and CRM driven by operations
and sales. Marketing is now in on the act, and a function that was once largely
regarded as “touchy feely” fluff has become strongly data driven and
is setting the agenda for many corporate strategies and IT investments. If you
don’t have a working knowledge of marketing and customer experience, it’s time
to start doing some homework.
3: The reality of offshoring
I’ll never forget hearing a Fortune 500 CEO wax poetic about
“offshore programmers with PhDs in computer science who are ‘smarter and
harder working’ than us and work for around $5 an hour,” circa 1999.
Offshoring will not be going away anytime soon; however, most topnotch offshore
developers now charge what they’re worth — and most executives realize that
the “$5 PhD” is a myth. The market has realized the challenges of
offshoring and that you largely get what you pay for.
4: The end of the end-user hardware business
Due to employee demand, the days of one or two
company-issued laptops and smartphones are numbered. The good news is that IT
will be able to exit the business of purchasing, deploying, and managing
end-user hardware. The bad news is that you can no longer assume a secure
endpoint and will have to protect your infrastructure from anything from a
misconfigured laptop to a smartwatch that’s infected with malware.
5: Mobile impact
Mobile devices are here to stay, and with them will come an increasing
demand of mobile applications, both at the enterprise level and as products
your company creates for customers. In the short term, this trend means iOS and
Android developers can basically name their price. But in the longer term, a
common development platform is likely to emerge. We’re awash in attempts to
solve this problem, but none has emerged as dominant. Watch this space.
6: Embedded IT
The monolithic, stand-alone IT department is rapidly
disappearing for all but the most technical functions. Everything from
application development to IT design and engineering is becoming aligned or
embedded within business units. This is largely good news for the profession,
as it reduces the “us versus them” mentality that has long plagued
7: Hired guns
Reliance on consultants in IT is nothing new, but many
organizations are now farming out the strategic and architecture work as well,
relying on a few key individuals internally to work with external experts to
plan, design, and eventually build new technologies. If you can seek out these
roles, you can often gain exposure to current industry thinking and help set
the direction of your company.
8: The battle for marketing
As mentioned above, marketing and the CMO are newly minted
drivers of enterprise IT investment. Marketing is often more familiar with
collaborating with its external agency partners than internal IT or the “usual
suspects” in IT consulting. There will be a great battle for the attention
(and dollars) of the CMO, and it will be interesting to see if IT can learn
marketing before the agencies can develop technical capabilities.
Consumer technologies appear to be driving the biggest part
of innovation in the technology space and that’s likely to continue for the
coming years. If you’re not already doing so, attend or follow the news coming
out of consumer technology shows like CES, and watch the consumer space for the
technologies your customers are using and your employees will soon be bringing
10: Cheaper, faster, and better
The old quip in IT circles was that you could pick any two
of the above, but only two. Fair or not, startups that produce products in a
matter of months, cloud software as a service, and Agile-style methodologies
have all conspired to change assumptions about how much it costs and how long
major IT deployments should take. I rarely hear companies talking about
multi-year implementation projects anymore, and companies are demanding
incredibly rapid development from their internal teams and partners. Even if
you’re not a developer, watch how software development and application
implementation is evolving, lest you’re caught flat-footed when a new boss asks
for timeframes in weeks, rather than years.
What other trends will you have your eye on during the months
to come? Share your predictions with fellow TechRepublic members.