I believe Apple produces some of the best electronic devices and computers available. That said, errors sometimes occur and occasionally faulty components make it to production.
Apple stands behind its products and maintains exchange and repair extension programs that help ensure business users and others receive assistance addressing and resolving corresponding issues. Programs are listed on Apple's website by date and include a program description that helps spot whether a program involves a recall, extended warranty coverage, or a replacement initiative.
Each program description defines the failure, error, or issue the initiative addresses. Each description provides instructions for businesses and end users to follow to determine whether their equipment is included within the recall, replacement, or extension initiative. The program descriptions also typically note when a program initiative expires; thus, businesses should pay close attention to ensure any corporate-owned equipment subject to an exchange or repair extension receives service within the covered period.
Replacement and repair extension incidents generally offer at least three options for businesses and users to select to participate: visit an Apple Retail Store (for which a Genius Bar reservation is recommended), locate an Apple Authorized Service Provider, or contact Apple Support.
At the time of this writing, 14 exchange and repair extension programs are active on Apple's site. The programs address a variety of issues, including:
- Replacement of a limited number of USB-C charge cables that were included with MacBook computers through June 2015.
- Recall of Apple two-prong AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, and Brazil, among other countries.
- Replacement of a small number of 3 TB drives used in 27-inch iMacs sold between December 2012 and September 2013.
- Repair extension for video issues on a small number of MacBook Pro systems sold between February 2011 and December 2013.
- Replacement of a small number of iPhone 5 models due to sleep/wake buttons failing, a program I personally leveraged for my work smartphone when I encountered the trouble and found Apple made a surprisingly pleasant experience.
- Replacement of certain 64 GB and 128 GB flash storage drives in MacBook Air systems sold between June 2012 and June 2013.
- Replacement of some MacBook bottom cases for affected units sold between October 2009 and April 2011.
SEE: Home usage of company-owned equipment policy (Tech Pro Research)
Check the site on a regular basis
Even if your Apple equipment is operating properly, it's a good idea to periodically check the exchange and repair extension site to see if any new programs have arisen and confirm whether any of your organization's equipment may be subject to a recall or a replacement.
- AppleCare and AppleCare+: What you need to know (TechRepublic)
- Refurbished Mac sales continue to offer businesses compelling cost-savings options (TechRepublic)
- How to save money when buying iPhones, iPads, Macs and other Apple hardware and accessories (ZDNet)
- Research: Apple's Growing Role in the Enterprise (Tech Pro Research)
Erik Eckel owns and operates two technology companies. As a managing partner with Louisville Geek, he works daily as an IT consultant to assist small businesses in overcoming technology challenges and maximizing IT investments. He is also president of Eckel Media Corp., a communications company specializing in public relations and technical authoring projects.