At one time or another, most administrators
end up dealing with a problem user. In some cases, the problems
aren’t the user’s fault; instead, the issues stem from the user’s
profile, account, or other reasons beyond the user’s control.
In other cases, however, it’s the user who’s at
fault. This can involve constantly forgetting or using the wrong
password, incorrectly typing the account name, attempting logon at
prohibited times, or even trying to access resources for which he
or she has no permissions.
Whichever type of user you’re dealing with,
auditing the user can help you identify problem sources and develop
a long-term solution–even if the solution is training or eventual
Which types of events you audit for a given
user depends on the problem area. For example, if a user is having
trouble logging in or attempts to log in during unauthorized hours,
you should audit account logon. Track object access to determine
when a user attempts to access a resource such as a folder or file.
Audit other events as appropriate according to the problems the
user is having.
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