The question “How can I get around the User Access Control (UAC) in Windows 7 when doing a remote session with TeamViewer?” has come up quite a lot in my email conversations and chats with fellow support specialists on TechRepublic. Here’s my answer.

There are times when you don’t want to have to prompt a remote end user to keep clicking the UAC when you’re trying to remotely troubleshoot or repair a problem on their Windows 7 machine. To get around that, all you have to do is install the full version on the remote machine. This can be done during the remote session by clicking the Extras drop-down and selecting Install Full Version On Remote Computer and clicking Yes to continue. After the full version is installed, you will be kicked off from the remote session, but you can regain the connection with the same ID and password, and the UAC will not get in your way.

TeamViewer is one of the best options for remote support, and the ability to not require user interaction just to get around the UAC is a must-have. Also read my TechRepublic post Five power tips for using TeamViewer for remote support tasks.

Ask Jack: If you have a DIY question, email it to me, and I’ll do my best to answer it. (Read guidelines about submitting DIY questions.)