A friend of mine is a
system administrator for an East Coast company with a secondary (DR) data
center at a colocation in a western state. We chatted recently about some of
the features of his secondary data center, which is dedicated to maintaining
security and uptime for its clients. With his insights fresh in mind (and with
his permission), I thought it might be interesting to outline the processes
used by the hosting organization — which I’ll leave nameless for
confidentiality purposes — by discussing what you might expect to encounter
were you to visit it.

(Insert shimmering
clouds and harp-like sounds of an imagination at work….)

Arriving at the colo

You pull up to the steel
gate, which completely encloses the facility from the outside world, and buzz
the security guard at the colocation. The facility operates 24x7x365 with security
staff on premises at all times — yes, Thanksgiving and Christmas Day too. The
guard asks you to identify yourself and you do so into the intercom, showing
your company badge to the camera as well. He doesn’t ask, but you remove your
sunglasses to make it clear your face matches your ID. He checks to confirm
your identity is legitimate and that you’re on the approved list to enter the
colocation. You pass the test, so he opens the gate. You drive in and the gate
is immediately closed behind you.

Coming up the hill, you’re
treated to an impressive view of the building, which resembles a one-story
warehouse without any windows except for a handful near the main entrance. That’s
the only entrance, except for a loading dock, although there are one-way exit-only
fire doors that set off an alarm when opened. Situated near the Rockies, this
site can withstand earthquakes, floods, tornadoes, blizzards, and other
disasters… including physical attack, as demonstrated by the bulletproof glass
and Kevlar-lined concrete walls. You notice the absence of telephone and
electrical lines running to the building. They’re there, but you can’t see them
since they’re underground, and there are several of them to ensure redundancy.

You park out front, get
out of the car, and buzz a second intercom to obtain access to the building. The
door clicks as the lock is released. The video camera recording your entry
through the door is behind steel and unbreakable glass. Get used to being
recorded. Cameras abound throughout the facility, even in customer areas. Especially
in customer areas, to protect their contents.

You greet the security
guard, who is behind more bulletproof glass, and show your ID again. He asks
you to sign in. Once you do so, he provides you with an access badge and
requests that you wear it at all times. You can now go to your company data
center (known as a “cage,” since each company has its own private
cage to store its servers and other equipment).

You walk down the hall
and use your access badge to enter a room that reminds you of an airlock. This
is in fact a sort of airlock; not in the literal sense, but it’s an anteroom in
which the entrance door and the exit doors can’t be open at the same time. You
pull the door behind you and then use the badge a second time to open the
interior door.

Beyond the “airlock”

Now you’re in the inner
keep. The air temperature and humidity levels in here are strictly controlled
by environmental systems to ensure that things remain dry and cool (but not too
dry, since static electricity is undesirable). The hallway stretches left and
right and you can see dozens of intersecting hallways lined with customer cages.
These cages are locked both physically (requiring a key to open) and
electronically (requiring badge access). Alarms help further ensure against
unauthorized access. The cages are vertical and horizontal, completely
enclosing customer assets — no climbing in or underneath. It’s possible to see
inside every cage, and the variety of their contents is interesting. Some are
loaded with servers, while others have just a couple of racks. Some are messy
and others are examples of tidy Naval precision. The facility staff makes sure
nothing is kept in a customer cage that should not be there — flammable
liquids, for instance.

You enter your company’s
cage after unlocking the door and using your badge, which has been coded to
permit access to only your cage. (Biometric access is also available, but your
company opted against it.) Your entry into the cage illuminates an indicator at
the guard’s station, but that’s okay since he’s aware of your presence and can
see you on the monitor. Similarly, opening the cage has sent your IT team back
at HQ an email alert, so you notify them via email that “It’s just me onsite.”

Inside the cage, your
servers and network equipment sit humming in a row of locked racks. Everything
is redundant: redundant power, cooling, and network services (including the
MPLS lines connecting this backup data center with your company’s primary data
center 1,000 miles away). The colocation facility features smoke detectors, an
FM200 gas fire suppression system, and onsite technicians who are there to
assist if needed and to make sure things stay safe and predictable. Several
generators ensure that the site can keep running indefinitely even if the area
loses electricity. Your primary site has a better chance of suffering a
long-term outage, which is why your organization selected this colocation for
its DR data center.

Getting to work

You’re there to replace
a network switch, so you locate the FedEx box and open it. You shipped this
switch to the colocation facility the previous week and the staff scanned the
box in their mailroom to make sure it contained no harmful materials before
delivering it to the cage. The facility doesn’t monitor your equipment, so
there’s no need to notify them that you’ll be removing the existing switch. But
monitoring services of this nature are available for extra cost, along with
hands-on requests, such as swapping backup tapes, running network cables, and even
installing servers.

Minutes later, your work
is done and you take some pictures of the new switch in the rack to add to your
network documentation. It’s okay to photograph the interior of your cage, but
taking pictures of other company cages or the inside of the building is a no-no.
The guard will politely request that you delete the images while he watches,
should you commit that error.

Time to go

After locking your cage
up once more you exit the main floor into the “airlock” room. As
before, you let the inner door close before opening the outer one. It’s
required to sign out from the facility, so you do so and hand over your visitor
badge, then bid the guard so long. A tape deliveryman enters with a locked box
of tapes for another company; evidently it has requested these from its offsite
tape storage company. The guard asks a nearby site technician to accompany the
tape man to the appropriate cage — outside visitors must be escorted and
watched at all times.

Exiting the gate, you
drive out of the facility and note the way you have to make a sharp right to
get onto the main road. This is by design so that approaching cars can’t ram
the gate. In similar fashion, you see a plane off in the distance heading west
while you’re driving north. The facility has been specifically built away from
airline flight paths so that a plane crash poses no risk.

Wrapping up the tour

That’s my friend’s
company colocation in a nutshell. As you can see, there is a rigid set of
policies afoot and no concept of “We’ll bend the rules just this once.”
This facility doesn’t believe in do-overs or cutting corners. It’s protecting
billions of dollars in client revenue in a building that would probably make an
ideal shelter for the beleaguered characters of AMC’s The Walking Dead (except for the fact food is prohibited in the
main floor area, so they’d have to scrounge supplies elsewhere). Whether you’re
considering a colocation facility, looking for ways to secure your onsite data
center, or just interested in the Mission
e realm of secured data center hosting, I hope this tour has been
an interesting ride.