What began as a forum
for exchanging outrageous tales of user goofiness wound up as “10
classic clueless-user stories” (in both article and download format),
showcasing a few of the more bizarre accounts.
Now I’d like to force-morph the discussion into a look at
the other side of the coin: IT pro foibles and blunders.
In the clueless-user
discussion thread, member peterl@… said, “Wonder
if there ever was a collection of dumb acts *by* IT people when they deal with end
users. Like asking incredibly dumb business questions or making assumptions
that make absolutely no business sense.” And info@… pointed out,
“There are just as many clueless acts by technical
people that cost companies millions. Like the tech who decided to make
“one small change.” A change that sent three thousand people home for
the day. Or in a regional bank where the IT dept didn’t understand or believe
the business priority of a problem which resulted in over ten thousand term
deposits being voided.”
Maybe our mistakes aren’t quite that
colossal–or if we’re lucky, they just wind up as near-misses. Like the time I
installed an Outlook 2003 beta on a production machine to do some testing and
almost caused a catastrophic enterprise-wide Exchange meltdown. KaBOOOM.
Just as users can bumble along in a
way that dumbfounds the IT staff, so can the IT staff stray into their own Clueless
Territory–and we can all learn a little from hearing about those mistakes. They
might even make us feel a little better about ourselves.
Got a good tale to tell on yourself?
Share it here or join
the discussion. Let’s hear your worst.