If you port your existing number from iPhone to Android, you have to take a couple of extra steps to be able to receive texts from iPhone users. Jack Wallen explains what to do.
If you’ve ported your existing number from iPhone to Android (and why shouldn’t you?), you may have noticed that you aren't receiving texts from iPhone users. This happens because, not surprisingly, Apple uses a proprietary technology for SMS called iMessage. When an iPhone sends a text as an iMessage (which all new iPhones do, by default), it goes through the Apple servers and then on to other devices.
iPhone to iPhone isn’t a problem, but when an iPhone attempts to send an iMessage to a non-iOS device, the text doesn’t make it. The originating device is still set up to send to you as iMessage. Also, if you've switched platforms and phone numbers, this will not be an issue, because your messages are not being sent through the Apple iMessage servers.
Of course, you could contact every person texting you with an iPhone and tell them to turn off iMessage from Settings | Messages | iMessage. Naturally, you don’t want to have to force the needs of one upon the needs of many. So, how do you get around this?
I spent an evening attempting to solve this puzzle. Unfortunately, Apple doesn’t readily give out this information. After three different calls to Apple support, I received three different solutions to the problem. Eventually, it was a combination of two solutions that resolved the issue permanently. Here’s what you need to do:
- Reset your Apple ID password and do not log back in on your device(s)
- Send a text to 48369 with the word STOP
It won’t happen immediately but over a 12-hour period, you should start receiving texts on your Android device that are sent from iPhone users.
In a world so interconnected, it surprises me (though it shouldn’t) that Apple uses a proprietary technology incapable of cross-platform communication. Thankfully, there’s always a fix for the problems that ail you.
Have you noticed other problems when making the switch from iPhone to Android? Share your difficulties in the discussion thread below.