In Response offers a weekly roundup of feedback from TechRepublic members to help inform you and your peers about critical issues in the world of IT. This week, we want to know your thoughts on how you’re treated as a support or help desk technician.
We’re overworked!
It can be tough working as a support or help desk technician.

The problem in today’s business society is that support and help desk techs are often overworked and underappreciated. They’re supposed to be around whenever needed, and when the job is through, most users and executives expect these techs to sneak silently back into the holes from which they came. No one seems to care about the number of users these tireless workhorses have to take care of, nor do they care about the amount of hours that these brave IT patrons put into a single work day. However, that is about to change!

It’s time to sound off!
To all the support and help desk technicians out there, I want you to be heard! Tell us about your grueling days; the complaints that you face, how many people you support on a daily basis, and other general rants that you may have regarding your job. Feel free to post your thoughts below, or send us an e-mail pouring out your souls! Together, we’ll let the rest of TechRepublic, and the world, know what you’re thinking!
By submitting a response, you agree to let TechRepublic publish your thoughts on its Web site. You also agree that TechRepublic may adapt and edit and authorize the adaptation and editing of each submission, as it deems necessary. TechRepublic may or may not publish a submission at its sole discretion.