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When upgrading to Exchange 2003, most
organizations figure in the cost of the new Exchange product and any
needed hardware upgrades. However, companies often overlook costs of
programs that aren’t as obvious, including backup software, antivirus
components, and special connectors.

If your organization has a maintenance contract
for third-party programs, you’re in luck. You should still make sure the
software vendor supports Exchange 2003, but you shouldn’t suffer any
additional out-of-pocket expenses.

In other cases, you may have let support for
products, such as backup software, lapse. Depending on the length of the
lapse, your company may face purchasing the product all over again to
properly support Exchange 2003.

In addition, don’t forget the cost of upgrading
or replacing third-party Exchange connectors or add-ins. Some may not
offer Exchange 2003 support right away, or they may charge you for the
upgrade.

In a time when businesses are making everyone
justify their budgets, getting money for upgrades can be difficult enough.
Asking for more money after a project has approval to cover hidden
expenses is even more difficult, so make sure you do your homework and ask
for what you need the first time.