IT companies understand the importance of digital transformation, and are putting a significant amount of money toward these efforts. Still, while 56% of IT professionals said that their companies had spent at least $1 million on digital transformation efforts, many reported challenges with poor internal communication, education, and training, according to a survey from SADA Systems.
The survey polled more than 350 IT professionals about what worked and what didn’t as their organizations implemented digital technology tools and new operational methods. While the vast majority (93%) said that these efforts were ultimately successful, they reported several issues with the rollout.
Some 27% said their digital transformations would have been more successful if their organization had focused more on ensuring communication between IT staff and other employees. And 22% said better training for employees was needed, while 14% expressed a lack of technical support for using the new digital tools.
The biggest challenge for IT leaders? More than half said it was getting non-IT departments to overcome a fear of change, and helping employees use new, modern tools and methods.
“CIOs need to be aware that digital transformation is not a one-time project,” said SADA Systems CEO Tony Safoian. “It is a continuous process of discovery, design and execution of solutions that solve real-world business problems.”
This includes the creation of new workflows, applications, processes and communication methods that enable organizations to out-innovate their competition, Safoian said.
Thirty-four percent of IT professionals said the majority of money allocated to digital transformation was spent on new technology tools, while 31% said the majority was spent on technology integration projects, the survey found.
IT departments were least likely to be satisfied with digital transformation efforts, the survey found, citing a lack of training as the primary reason for dissatisfaction.
“For companies not satisfied with their digital efforts, we suggest taking a step back and re-evaluating the initial goals of stakeholders,” Safoian said. “It’s possible the transition lost its way at some point. It’s even more likely that proper discovery and design was never executed in the first place in partnership with line of business.”