In “Installing GroupWise 5.5 on a single server, part 1 ,” we showed you how to install Novell’s GroupWise communications package. In part 2, we’ll discuss how to manage GroupWise with NetWare Administrator.

GroupWise Account tab
The first time that you start NWAdmin after you install GroupWise, you should notice a few changes. If you double-click on a user object, you’ll see that several tabs were added when the GroupWise snap-in for NWAdmin was installed. These tabs include:

  • GroupWise Account
  • GroupWise Distribution Lists
  • GroupWise Nicknames
  • GroupWise Aliases
  • GroupWise X.400 Information
  • GroupWise Internet Addressing

As you enable an existing user on your network to use GroupWise, most of your work will be done from the GroupWise Account tab under that user’s NDS object. The first thing that you’ll need to do is associate that user object with a mailbox in GroupWise. You begin the process by assigning the user to a mailbox. Click the Discovery button beside the NDS Name field in the Post Office area of the GroupWise Account screen. Browse through the NDS tree until you see the name that you assigned to the GroupWise post office, which you created during the installation process. After you double-click on the post office name, you should see the GroupWise Account screen of the user NDS object with which you’re working. Now, you’ll see entries in the NDS Name and GroupWise Name fields, as well as in the Mailbox ID field.

Click the OK button to create a mailbox for the user. Depending on the activity on the server that’s running the GroupWise NLMs and the number of current users in the GroupWise system, it may take a few seconds to several minutes until that user’s GroupWise account is active. If you start the GroupWise client and the creation process is still under way, you’ll see an error message stating that the mailbox is currently unavailable. Wait a few minutes and try again.

Another field on the GroupWise Account screen is the Visibility field. This field specifies how much the user can see of the GroupWise system. The default value for the field is System, which means that the object will appear on all GroupWise address books. The remaining values are Domain, Post Office, and None. Each option reduces the visibility of the mailbox—down to the point where no one can see the mailbox.

You’ll want to become familiar with other fields on the GroupWise Account screen. For example, you can insert a date into the Expiration Date field if you want to have the GroupWise account deleted automatically. You can control which gateways (such as Fax, Pager, and Internet) a user is allowed to access by entering values in the appropriate fields. You also can prevent users from accessing their mailboxes by selecting Disable Logins. Depending on the level of security in your company, you can require an additional password to access a GroupWise e-mail account by clicking the Change GroupWise Password box and filling in the appropriate fields.

Tools menu changes
The Tools menu in NWAdmin will contain three new options:

  • GroupWise System Operations
  • GroupWise View
  • GroupWise Utilities

GroupWise System Operations will provide you with options for handling GroupWise management tasks. For example, when users complain that the messages they send are not being received or when administrative changes that you make still aren’t taking effect, you’ll want to select the Pending Operations option. You also can control the defaults of Internet Addressing and External System Synchronization (the ability to synch your GroupWise address books with systems that aren’t in your domain). And you can specify if access rights are assigned automatically when you create a mailbox for a user in GroupWise.

The GroupWise View option opens an NDS Browser-like window to show you the GroupWise domain, post offices, and user objects from a GroupWise perspective. In most cases, if you see a problem from this view, you won’t have to go back to the NDS Browser view. Simply double-click the object that you want to change, and you’ll move automatically to the NDS attributes page for that user. Here, you can change NDS values that aren’t associated with GroupWise.

The GroupWise Utilities option changes what it allows you to do based on what’s highlighted—the server, the user with a mailbox, the post office, or the domain. Use this option with caution until you become fairly comfortable with your GroupWise system. You may come across cases where users can’t access particular e-mail messages or even their mailboxes. Here, you’ll take advantage of the System Maintenance options, such as rebuilding entire databases or just the indexes associated with those databases. One of the strong points of GroupWise is its ability to rebuild the files used by GroupWise without forcing the users to stop running the software. It can be a real timesaver when you’re trying to fix a problem without inconveniencing other users.

Installing the GroupWise client
Another strength of GroupWise is its ability to support clients on multiple platforms besides those offered by Microsoft. For the purposes of this drill down, we’ll show you how to install the GroupWise client on a Windows 95 workstation. The journey starts by opening the GroupWise software distribution directory that you created when you installed the GroupWise software on the server.

You’ll find the setup program in the \grpwise\software\client\win32 directory. After you run the SETUP.EXE installation program, you’ll see the Welcome screen, which advises you to close all other Windows programs before starting the installation. Click the Next button when you’re ready to proceed.

Two types of install
GroupWise offers two types of installs: Workstation, when you run the GroupWise client from the network, and Standard, when approximately 48 MB of files are copied to the workstation. Each option has its own advantages.

The Workstation install means that, when you install an update to GroupWise or a patch to fix a problem, you should have to do so only on the server. With the Standard install, you would have to visit all the workstations, and you might have to apply the upgrade or fix to each one individually.

The Workstation install has the potential for generating more network traffic because all of the files required for the GroupWise client to work will have to be downloaded from the server to the client each time that you start the client. Standard should be a faster option, depending on the speed of the processor and the amount of available memory in the workstation—the files already will be local to the workstation that wants to run the GroupWise client.

There’s no right or wrong way to install GroupWise. It’s possible that you’ll install the client on some workstations with the Workstation option and on others with the Standard option. In our case, we’ll choose Workstation. This option is the default, so simply click Next to continue.

Now, you’ll be given the option of installing additional GroupWise components when the client software is installed. Unless you don’t have enough space available on your hard drive, don’t have the time, or don’t need the additional options, stick with the highlighted options on this page and click Next. Then, click the Next button to accept the default name of GroupWise 5 for the program folder.

You can choose to install the Notify or Conversation Place component for GroupWise at this point. The Notify option is nice to have, but it’s not a requirement if the users will have the GroupWise client running most of the time. Conversation Place lets users manage their telephones directly from GroupWise by using special hardware to communicate with your PBX telephone system. You won’t need it if you don’t have the hardware or a PBX. After you make your choices, click Next. The screen that follows will ask you to choose the language that you want the GroupWise client to use. In our case, English is highlighted and checked; you can click Next to proceed.

GroupWise can be integrated with quite a few applications, which allows the GroupWise Document Management system to handle various documents. Make sure that the appropriate applications are checked and click Next. The next screen will ask you to confirm the options that you’ve selected up to this point. Verify that everything is correct and click Next.

When the installation finishes, you’ll have the opportunity to review the readme file that accompanies the software. (I recommend that you read this file when you install the client software for the first time, but don’t worry about it on subsequent installs.) Click Finish to review the readme file and start the GroupWise 5 client. All that’s left to do is install the GroupWise client on at least one other system, which allows you to do some testing before you set up the rest of your users.

Helpful resources
Once you have things up and running, you’ll want to know more about how GroupWise works and how to make it work for you. There are several good resources for this information, including the GroupWise CD itself. You’ll find this information in the GWADMIN.THM file at the root of the GroupWise CD.

Novell Press also offers a number of useful resources. Novell’s GroupWise 5.5 Administrator’s Guide, by Rogers and McTague, gets you off to a good start and then provides more detail. This book also helps you learn how to troubleshoot a robust messaging system.

Several years ago, Novell realized that some of the best information on how to use GroupWise came from engineers who were out in the field helping large end-user accounts tweak GroupWise to meet their needs. You’ll want to make a habit of checking out theNovell Cool Solutions Web site for GroupWise . One recent article on this site discussed getting GroupWise to work with Novell’s Cluster Services.

If you really want to get under the hood with GroupWise, you’ll want to add LogicSource for GroupWise to your CD reference collection. You’ll see such topics as detailed error code explanations and GroupWise message flow documentation, and you’ll find details on the GroupWise processes that involve administration, agents, and clients.

Installing GroupWise and getting it to run isn’t very difficult. Following the documentation that ships with GroupWise and checking out the available CDs, books, and Novell Web sites, you should be able to make GroupWise do what you want it to do. In the coming weeks and months, we’ll offer Daily Drill Downs on GroupWise and other various gateways that will get you talking to just about anyone but will still allow you to use a single client application.

Ronald Nutter is a senior systems engineer in Lexington, KY. He’s an MCSE, Novell Master CNE, and Compaq ASE. Ron has worked with networks ranging in size from single servers to multiserver/multi-OS setups, including NetWare, Windows NT, AS/400, 3090, and UNIX. He’s also the help desk editor for Network World. If you’d like to contact Ron, send him an e-mail . (Because of the large volume of e-mail that he receives, it’s impossible for him to respond to every message. However, he does read them all.)

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