If you love solving puzzles, resolving crises, and teaching people how to work smarter, there is no profession more rewarding and exciting—in my not-so-humble opinion—than Information Technology.
Beginning in November 1999, the editors at TechRepublic gave me the opportunity to write a weekly column about life at “ground zero” in tech support, and it’s been a thrilling ride ever since. Not only do I get to write about the work and career I love, I also get to correspond with hundreds of fellow IT professionals and learn from their experiences.
To celebrate the one-year anniversary of the View from Ground Zero column—and in yet another shameless display of self-promotion—I’ve put together this list of links to the View from Ground Zero articles from the second half of the first year of columns. (You’ll find a list of links from the first six months here.)
If you missed these columns the first time they appeared, I hope you’ll bookmark this article and spend some time catching up. Please feel free to post your comments on those articles or write me a note to let me know what’s on your mind.
Here are the second six months’ worth of View from Ground Zero columns, in their order of appearance in the Support Republic:
- Take a day off the computer
- Why sell a Web site to a company that doesn’t need it?
- Don’t overstate your developer skills
- Teach our kids to touch-type!
- If you accept the assignment, do the homework
- Throwing money at a project won’t get it finished
- Put IT on the training agenda for new employees
- If you’re updating a system, you’d better be able to reach your vendors
- Fax or write before your next conference call
- The Los Alamos lesson: IT must own backups
- The astronomical cost of misused dot matrix printers
- Don’t cry over obsolescent technology
- When you don’t respect your manager
- Accept no job before you meet your boss
- Don’t send in amateurs, part 2
- The golden rule of disaster prevention
- Read this before paying for training
- Surviving being fired
- Succeeding as a “career subordinate”
- Online buyers beware
- Turning in the thieves
- Divide and cooperate
- Strap on your IT safety belt
- Make your next job “manager of internal IT training”
- How to deliver the right kind of IT training
- Document now or pay later
- Your legacy skills aren’t obsolete
- Adopt yourself an IT prot�g�
- Earning the trust of nontechnical clients
- Roll out your IP phones with minimal IT time
- Getting your share of comp time
Subscribe to the View from Ground Zero TechMail, and you’ll get a bonus of Jeff’s picks for the best Web stuff—exclusively for TechMail subscribers.
If you love solving puzzles, resolving crises, and teaching people how to work smarter, there is no profession more rewarding and exciting—in my not-so-humble opinion—than Information Technology.
Beginning in November 1999, the editors at TechRepublic gave me the opportunity to write a weekly column about life at “ground zero” in tech support, and it’s been a thrilling ride ever since. Not only do I get to write about the work and career I love, I also get to correspond with hundreds of fellow IT professionals and learn from their experiences.
To celebrate the one-year anniversary of the View from Ground Zero column—and in yet another shameless display of self-promotion—I’ve put together this list of links to the View from Ground Zero articles from the second half of the first year of columns. (You’ll find a list of links from the first six months here.)
If you missed these columns the first time they appeared, I hope you’ll bookmark this article and spend some time catching up. Please feel free to post your comments on those articles or write me a note to let me know what’s on your mind.
Here are the second six months’ worth of View from Ground Zero columns, in their order of appearance in the Support Republic:
- Take a day off the computer
- Why sell a Web site to a company that doesn’t need it?
- Don’t overstate your developer skills
- Teach our kids to touch-type!
- If you accept the assignment, do the homework
- Throwing money at a project won’t get it finished
- Put IT on the training agenda for new employees
- If you’re updating a system, you’d better be able to reach your vendors
- Fax or write before your next conference call
- The Los Alamos lesson: IT must own backups
- The astronomical cost of misused dot matrix printers
- Don’t cry over obsolescent technology
- When you don’t respect your manager
- Accept no job before you meet your boss
- Don’t send in amateurs, part 2
- The golden rule of disaster prevention
- Read this before paying for training
- Surviving being fired
- Succeeding as a “career subordinate”
- Online buyers beware
- Turning in the thieves
- Divide and cooperate
- Strap on your IT safety belt
- Make your next job “manager of internal IT training”
- How to deliver the right kind of IT training
- Document now or pay later
- Your legacy skills aren’t obsolete
- Adopt yourself an IT prot�g�
- Earning the trust of nontechnical clients
- Roll out your IP phones with minimal IT time
- Getting your share of comp time
Subscribe to the View from Ground Zero TechMail, and you’ll get a bonus of Jeff’s picks for the best Web stuff—exclusively for TechMail subscribers.
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