This column marks the 101st week in row that TechRepublic has let me preach, rant, or rave to you about what’s going on in the world of tech support. My thanks go to every TechRepublic member who has taken time to read, rate, or post a comment on the first 100 columns.
This week, I’d like to share with you the 10 columns that were most popular with other TechRepublic members.
Put in your two cybercents
The best of Jeff Davis’ columns
The most read columns covered a variety of topics, including designing forms in Excel, SQL lessons, and resume tips. If you missed these columns the first time they were published on TechRepublic, you can check them out using the links below.
10. “The golden rule of disaster prevention” Attention, system and database administrators everywhere: Here are five little words that might save your company a ton of money in disaster recovery.
9. “War stories from an IT recruiter” Thinking about making a career move? Here’s some advice from a veteran IT recruiter to help you avoid the three biggest mistakes made by IT job seekers.
8. “Multiplying your desktops for greater productivity” Looking for a great tool for the power users in your organization? Jeff Davis recommends XDESK, a freeware application that expands your desktop real estate.
7. “Getting paid for on-call support” Have you ever wished you could get paid for providing tech support over the phone? This part-time consultant explains why you don’t have to quit your day job to enter the on-call support business.
6. “A crash course in SQL” Frustrated because you don’t know or understand SQL? Here’s a crash course to help you get started.
5. “Surviving being fired” If you find yourself unexpectedly rendered “involuntarily unemployed,” use this advice when you interview for your next job.
4. “Designing a foolproof data entry form in Excel” If you support users who have trouble entering data into and printing an Excel spreadsheet, use this eight-step approach to create a foolproof form.
3. “Some people just shouldn’t be managers” In some companies, the only way to get a decent raise is to accept a management position. But if you don’t like managing or if you’re no good at it, what then?
2. “How to succeed in tech support: The Big List” What resources do you use to succeed in tech support? Read these recommendations and then add your favorites to The Big List.
1. “Four tips for designing documentation” Does the thought of creating technical documentation make you cringe? Use these four technical writing tips to save time and increase clarity when designing documentation for your customers and coworkers.
And the TechMails award goes to…
If you subscribe to the Jeff Davis’ Help Desk TechMail, you get an early link to my latest column, as well as my recommendations for the best resources on the Web. We asked Help Desk subscribers to choose their favorite from among the top 10, and they agreed with the general TechRepublic readership, seconding the notion that creating technical documentation is a bear.