This week on TechRepublic's Business Technology Weekly podcast, hosts Dan Patterson and Bill Detwiler discuss enterprise software best practices, the frustrations of Linux, and how the Internet of Things is changing events like the Kentucky Derby.
- Fast-paced tech upgrades at the Kentucky Derby | Teena Maddox It's the week of the Kentucky Derby, the biggest annual event in horse racing. Each year, the demand for data usage at Churchill Downs in Louisville doubles, and the 2016 upgrades have added 50% more LTE capacity to the wireless network, with over 1 million feet of fiber optical cable and 290 antennas in place. Churchill Downs is also using an app to collect data on Derby-goers to find out more about their preferences.
- Internet of horses: How Trakus sensors make the Kentucky Derby digital | Erin Carson Trakus is putting sensors in horses' saddle cloths to collect real-time data on the Kentucky Derby. That information gets turned into graphics using a broadcast interface, and then it goes to a variety of places, like the Trakus iPad app. The company says the idea behind this is to use tech to help younger generations get into the sport.
- Why excellent customer service should be a corporate growth strategy | Mary Shacklett Customer support is essential for all service-based companies, but customer-facing operations sometimes don't get the attention they deserve. Treating customer support as a second-class citizen could mean increased customer churn, lost revenue, and damage to the company's reputation.
- After three years of Linux, Munich reveals draft of crunch report that could decide its open source future | Nick Heath The German city that underwent one of the world's largest shifts from Windows to Linux is struggling with buggy and outdated software. A survey cited that 85 percent of city employees said software problems interfered with their work at least once per month. It may not be the end of Linux in Munich, though. It's unclear whether computers running Linux or the four thousand Windows machines running software as old as Windows 2000 are to blame.
- How UX is Transforming Enterprise Software | Bill Detwiler TechRepublic teamed up with ZDNet for a special feature on user experience and enterprise software. We looked at best practices for building software that users like, and how to avoid getting stuck with software that employees hate. All this was based a survey done by TechRepublic's sister site, Tech Pro Research, where 44% of respondents had negative opinions about the software they use for work. Their biggest frustrations were slow, clunky interfaces that aren't easy to figure out how to use.
- How the 'PayPal Mafia' redefined success in Silicon Valley | Conner Forrest A decade ago, the PayPal Mafia played a major role in revitalizing the tech industry in Silicon Valley. Conner Forrest's cover story is the story behind a group of leaders, how how they prove that their success is more than just luck
- Erin Carson recently attended the Silicon Valley Virtual Reality Expo and dialed- n with an audio report about 10 of most important, emerging AR and VR companies.
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TechRepublic and Tech Pro Research publish a number of free and useful business technology newsletters. Each week we spotlight a newsletter that summarizes the week's most interesting stories. The Election Tech 2016 newsletter is focused on what business can learn by watching how campaigns use big data technology.
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Thanks for listening.
Dan Patterson has nothing to disclose. He does not hold investments in the technology companies he covers.
Dan is a Senior Writer for TechRepublic. He covers cybersecurity and the intersection of technology, politics and government.