In December, I had a chance to see a demo of Go! Enterprise MDM from Globo (pricing). It's a robust and full-featured mobile device management (MDM) solution available in on-premise and cloud versions. I then spent some time checking out Go! Enterprise MDM in the cloud for myself.
While I downloaded and installed the Go! Enterprise MDM iOS client on my iPad Air running iOS 8.1, there's also support for the following platforms:
- BlackBerry 10
- Legacy BlackBerry using GO! NotifySync
- Windows Mobile
- Windows Phone
- TouchDown for iOS & Android
- Samsung KNOX
- Samsung KNOX Workspace
The iOS app gives you access to Account, Configuration, File Share, Apps, and Location options. The app is rather minimalist in design.
Go! Enterprise MDM includes the full range of device security options you'd expect in an MDM solution in 2015. You have the option to do a full remote wipe on mobile devices with the option of corporate data only.
Other security settings include:
- Remote lock
- Feature restrictions
- Network authentication
- On device encryption
- Jailbreak/root detection
- Password settings
- Security Assertion Markup Language (SAML) integration
There's also the option to disable iCloud, YouTube, and iTunes that is the policy with some corporations these days over their devices. This shows some of the security options available via the User Panel:
Go! Enterprise MDM includes a detailed dashboard letting administrators view a breakdown of mobile users by device platform, carrier, ownership, or policy. In fact, the dashboard offers over thirty graphs covering a range of up to date statistics and data. This shows an example of the Dashboard:
Go! Enterprise MDM includes an optional self-service portal for mobile users. An administrator can setup this portal to enable users to remote wipe or lock their lost or stolen device. Users can also use the portal to locate their missing device and recover their password. The option is also available for users to install mobile apps via the portal.
Policies and security controls
An area where Go! Enterprise MDM excels is with policies and security controls. You can get very granular with policies and controls that should help companies with heavy-duty compliance requirements for their mobile device users. My recommendation is to ask many questions around the setting of policies and security controls during the implementation lest you go too overboard. This shows of the iOS Devices Policy Suite:
Go! Enterprise MDM enables you to create your own corporate and personal policy suite creation, which is useful for enterprises serving a diverse community of Bring Your Own Device (BYOD) and Choose Your Own Device (CYOD) mobile users. Globo packs in the features including:
- Time-based policy enforcement
- Role-based administration
- Audit tracking
- Device control (Bluetooth, browser, etc.)
- Advanced settings for TouchDown
- Centrally-controlled file sharing
There's also an option for a customizable acceptable use agreement (AUP). I like the fact that Globo includes this feature in Go! Enterprise MDM because I'm a believer in such policies. I'd like to see what Globo can do in the future to integrate more mobile device/BYOD user education options in this platform.
I found the policies and securities controls to be easy to navigate. The only downside (if you can call it that) is that the preponderance of controls. My advice is to approach the setting of these controls methodically and document your policy decisions.
User and administrator documentation
While I commend Globo for the wide range of options Go! Enterprise MDM offers to users and administrators; it does raise their dependency on technical documentation at least in the initial stages of a rollout. While the content and writing in the platform documentation is clear and concise, it would benefit their customers to migrate to a searchable WebHelp-based system. Click the Help button from the application launches a pop-up window (banned in some enterprises)
While Globo made Gartner's magic quadrant for enterprise mobility management last year, the company has been seemingly overshadowed by Good Technology, Air Watch, Mobile Iron, and MaaS 360 for a range of reasons with the least of which is their technology. I recommend Go! Enterprise MDM for its breadth of features and recommend checking out Globo PLC as a company.
Will Kelly is a freelance technical writer and analyst currently focusing on enterprise mobility, Bring Your Own Device (BYOD), and the consumerization of IT. He has also written about cloud computing, Big Data, virtualization, project management applications, Google Apps, Microsoft technologies, and online collaboration for TechRepublic and other sites. Will also works as a contract technical writer for clients in the Washington, DC area and nationwide. Follow Will on Twitter: @willkelly.