With the recent popularity of Smartphones, they’re bound to make their way into user support functions, either by having to support them or actually using them. Take the poll and share your experiences.


Smartphone defined: Painting the definition with a broad brush, I’ll call it a mobile phone (a cell phone) with advanced computer-like functionality.

Okay, I’ll admit it. I don’t have a Smartphone. I still have one of the antiquated flip-phones. When I bought it a few years ago, I thought it was pretty advanced because it had a built-in camera. But mine pales in comparison to the features and functionality of a new Smartphone.

My son, on the other hand, has one of the new iPhones from Apple — and he often reminds me how great it is. (But he only has it thanks to me. It was a recent Christmas gift.) He’s often proved how cool it is by using it for any number of reasons, usually in response to a question I might throw out there.

We were recently driving down the street and were passed by a classic Camaro, and I guessed out loud that it was a 1968 or 1969 and probably had the 427 C.I. engine since it was one of the limited-edition Yenko SC models. Within about 15 seconds, using his iPhone, he found a Web page that told all about it. He read the specs and the history behind the Yenko Camaro while we were pacing one driving down the road (it was a 1969). While we’ve been out together, he’s used it to look up phone numbers, get maps and directions, and find prices and availability for any number of products from various retail outlets.

I was absolutely amazed when he used (what I later learned was) the Shazam feature, when he plugged in a microphone, put it up to the radio speaker in the car, and within mere seconds, it captured and recognized the song that was playing, having displayed detailed information about it, including the artist, song, and album.

Of course, sending and receiving e-mail from his iPhone is old hat. Actually, I don’t think he even uses his PC for that anymore.

I would imagine, especially for user support professionals on the go, these could be of enormous benefit. But regardless of the professional and business applications, I’ve just got to get one of these things. They are just too cool. I’m just not sure which one.

I wonder where I am compared to my TR peers. Am I one of the few who don’t have one, or are there more like me out there?

And please share in the following discussion which Smartphone you have, which one you believe is the best, and why? And what business functions have you used yours for?

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