SolutionBase: Map client locations from inside of Outlook and Outlook Express

You don't need fancy mapping software to map remote user and client locations. Here's how you can map addresses from inside of Outlook and Outlook Express.

If you use Outlook or Outlook Express as your main e-mail program, you'll build up several contacts over time. One of the nicest features for an IT support professional on the go is that Outlook and Outlook Express work in concert with Expedia to allow you to map locations of the people in your address book. This can be a big time-saver if you have to visit clients or users in remote locations. Here’s how it works.

Mapping from Outlook Express

Outlook Express allows you to maintain an address book of contacts. You can store the contact's name, number, home and business addresses, and so on. Outlook Express 6 (but not earlier versions) lets you map a remote location directly from within the Address Book.

To map addresses from within Outlook Express, click Tools and the Address Book. When the Address Book appears, right-click the contact you want to map and select Properties. Click either the Home or Business tab, depending on which address you want to locate, and then click the View Map button, as shown in Figure A.

Figure A

You can map addresses from Outlook Express.

Outlook Express will then launch Internet Explorer and map your address using Expedia. You’ll see a map similar to the one shown in Figure B.

Figure B

Outlook Express maps addresses using Expedia.

Mapping addresses from inside of Outlook

You can also map addresses from inside of Outlook. It doesn’t matter what version of Outlook you’re using—Outlook 2000, Outlook XP, or Outlook 2003. To do so, start by opening your contacts list. Double-click the contact you want to map to display the contact’s information. Next, select the Actions menu, as shown in Figure C. Select Display Map Of Address.

Figure C

You can map addresses inside of Outlook too.

Outlook will then launch Internet Explorer. Rather than connecting to Expedia, Outlook will connect to MapPoint at MSN, as you can see in Figure D.

Figure D

Outlook uses MapPoint to display maps of contact addresses.