Customer relationship management (CRM) is fast becoming a way for organizations to get in touch with their customer base and to increase customer loyalty.

New CRM products and vendors are cropping up everywhere. Even large enterprise resource planning (ERP) companies are trying to get in the CRM game by offering more CRM-tailored applications and adding CRM capabilities into existing CRM suites.

There are many questions every organization needs to address when operating a CRM solution. Should you use an application service provider (ASP) to run your solution, or should you pay a licensing fee to keep the solution software on-site?

TechRepublic and Gartner have devised a short survey to find out which CRM solutions are popular among TechRepublic readers and how satisfied you are with the solutions you use.

Take the Gartner survey and let TechRepublic know how you feel about your organization’s CRM solution. Then look for the results this month on TechRepublic’s IT Manager Republic. Help us out and add some TechPoints to your total.
Which CRM solution does your organization use? Does the organization own a license for the solution or is it hosted? Take our short survey and earn 100 TechPoints!