Tech Tip: Keep track of e-mail messages in the Journal folder

Outlook's Journal folder provides a method for users to keep track of a variety of events and items, including phone calls, conversations, time spent on documents, and even e-mail messages. For example, a user might need to add a Journal entry for each e-mail received from a specific contact.

You can easily configure Outlook to journal e-mail from specific senders. Follow these steps:

  1. Go to Tools | Options.
  2. On the Preferences tab, click Journal Options.
  3. In the Journal Options dialog box, select the E-mail Message check box, and then select the check boxes of the contacts whose e-mail you want to track.
  4. When you've finished configuring the settings, click OK to close all dialog boxes.

Keep in mind that Outlook might not track e-mail for a contact as you might expect. Outlook checks only the default e-mail address for the contact, not the E-mail 2 or E-mail 3 fields. If you send or receive a message using one of these additional e-mail addresses, Outlook will not journal the message.

If you need to use an additional e-mail address to journal the message, include the contact's default address in the Cc field. The recipient will receive two copies of the message, but Outlook will add the message to the Journal folder.

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