Tech Tip: Save blue screen information/Move user profiles

Windows 2000 Professional: Save blue screen information

When a Windows system crashes, it can generate a screen that identifies the probable cause of the crash. This screen, which many administrators call the Blue Screen of Death (BSOD) because of its blue background, displays a STOP message that identifies the process and provides other information.

By default, Windows 2000 Professional automatically reboots when a STOP occurs, effectively preventing you from seeing the BSOD. To be able to view this screen, you must first configure the system's recovery properties:

1. Open the System applet from the Control Panel, click the Advanced tab, and click Startup And Recovery.

2. Clear the Automatically Reboot option and click OK.

With the STOP information available, you can search the Microsoft Knowledge Base for information about the specific error. Searching the process name and the first hexadecimal value displayed in the STOP message is a good start for your search.

In the Startup And Recovery dialog box you'll also find two options that enable you to write debugging information, including the BSOD text, to disk. This file will be useful when you're working with a Microsoft engineer on a recurring problem: You can send the memory dump file to Microsoft Support Services to facilitate troubleshooting.

Windows 2000 Server: Move user profiles

A user profile comprises the folders that users see as their working environment, including My Documents and several others. Occasionally it's necessary to move a user's profile from one account to another or even to move the profile from a local account to a domain account.

Although you can move profiles manually, doing so requires quite a bit of work, including tweaking the user's registry. Using the MOVEUSER tool is a better option. This tool is included with the Windows 2000 Resource Kit Supplement One.

To move a user's profile, log on to the computer where the existing profile resides and use an account that has the necessary rights to create and modify user accounts on both the local and target computers (which can be the same computer). Use the following command to move the profile:

Moveuser <source> <target>

Replace <source> with the source user account and replace <target> with the target user account. You can specify both in the form user\domain or, for a local account, specify the user name and omit the domain.

You can add the /k switch to the end of the command to copy the profile rather than move it. Use the /y switch to overwrite an existing target profile. If you need to move profiles on a remote computer, include the /c: switch and the remote computer name. The following example copies the joe profile to the josef profile on a remote computer named josef_pc:

Moveuser joe Josef c:\\josef_pc

Avoid specifying the same name for the source and target profile names. In general, doing so results in a failed move and a corrupted profile.

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