In an attempt to put an end to its exploding phone woes, Samsung finally killed production and sales of its Galaxy Note7 smartphone. The company then began urging customers to return their devices through the channel by which they purchased them.
Those who purchased their device through a carrier or retailer can simply take it back to the store. But, for the folks who purchased their device directly through Samsung, the process is more involved.
Samsung recently began issuing a complicated return kit for users who want to ship the device back to the company. The Android forum XDA Developers posted pictures and a video of the kit they received, which includes multiple boxes and gloves to protect users from certain materials in the kit.
So, how involved is this process? It's not terribly difficult, but users must follow specific steps to make sure that the phone does not catch fire while in transit. Here are the five steps:
- For starters, according to the kit, the phone must be placed in a static shielding bag. This protects the device from electrostatic discharge, which could further damage it.
- After placing the device in the bag, it must then be placed in an OEM replacement box, which looks to be the same size and shape as the original box the Galaxy Note7 came in.
- Next, the OEM replacement box is to be placed inside a slightly larger box that Samsung referred to as the "Inner Box."
- The Inner Box should then be placed in the "Recovery Box," and taped shut. This box contains a ceramic paper lining to prevent a fire. If you are allergic to ceramic fibers, make sure to use the gloves that Samsung includes in the kit.
- Finally, the phone should be shipped. Due to the hazards presented by the Note7 battery, the phone can only be shipped by ground.
Before shipping your device, be sure to check with your delivery service of choice, as many companies are refusing to transport the devices. Users can view Samsung's official recall page here.
After launching the Galaxy Note7 in August 2016, numerous reports of overheating and explosions quickly began pouring in. After finally ending the device, Samsung will now need to rebuild trust among its users.
- US government officially recalls Samsung Galaxy Note7 over battery concerns (TechRepublic)
- Samsung cuts profit forecast by $2.3 billion after Galaxy Note 7 saga (ZDNet)
- Galaxy Note 7, RIP. Samsung, you've got to rebuild the trust (CNET)
- Who's benefitting from the Samsung Galaxy Note 7 meltdown? (ZDNet)
- Samsung's crazy return kit for the Galaxy Note 7 may scare you (CNET)
Conner Forrest has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Conner Forrest is a Senior Editor for TechRepublic. He covers enterprise technology and is interested in the convergence of tech and culture.