If you’re in IT, you’re a trainer—whether your job title is support analyst or network engineer—because you explain your systems and give instructions to users in writing, on the phone, and in meetings. This week, I’m happy to present a list of columns I’ve written to help you be a better communicator and trainer when you’re presenting technical information.

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Fine-tuning your instrument
One reason some IT professionals don’t like to conduct training sessions is their fear of public speaking. These articles offer some tips to help you speak up and be heard:

Teaching beginners
Perhaps the biggest challenge for experienced IT people is how to explain technical concepts to people who are new to computers. Use these tips to break the cyberice with nontechies:

Classroom tips
Being an effective trainer means more than just knowing the subject matter. Here are some tips for managing the classroom environment:

Share your training techniques

Do you train as well as support end users? Post your comments or write to Jeff.