Use our IT support employment kit to move up the career ladder

There are two big pieces in the IT support employment puzzle: finding work and keeping work by being a good employee. We've assembled some of our most popular career resources and advice in one handy download.

In a recent Help Desk Advisor column, I shared with you some of the mistakes I’ve made when dealing with technical recruiters. I was struck by the number of people who posted stories of similar (or worse) experiences in trying to find contract work. (You can jump into that discussion thread here.)

One of the best things about working in the IT industry is that IT pros are almost always willing to help each other solve technical problems. For example, TechRepublic’s Technical Q&A section is just one online resource that lets us interact with fellow support professionals and benefit from each other’s experience.

This week, however, I’d like to expand the scope of this techno-camaraderie to include career advice. To help you find gainful employment and be a productive employee, download TechRepublic's IT support employment kit. This kit contains information you need to succeed in the field of IT support, whether you’re a newcomer to the industry or a veteran IT pro. Here’s what you’ll find when you unzip the download file.

Advice from people who have been there
The kit contains information you can use in all phases of your IT support career, including techniques for writing better resumes, improving your interviewing skills, and working better with technical and nontechnical coworkers. You’ll find information in these areas:

Getting certified is neither cheap nor easy, and more and more employers require certification before they’ll consider hiring you. The download includes TechRepublic’s list of inexpensive resources that can help you prepare for and pass your certification exams.

Sample resumes
If you’ve been putting off writing or updating your resume, don’t try to reinvent the wheel. Use these sample documents as your road map.

Interview tips
The download includes information about the kinds of questions you should expect when you interview for an IT support job.

How to thrive
Once you get that new job, how do you shine? This download includes a list of links to indispensable tech support Web sites. You can use those resources to expand your knowledge base. In addition, the kit contains several articles with tips for improving relations with coworkers and clients.

Get the IT support employment kit
You can download TechRepublic’s IT support employment kit by following this link or by clicking on the Downloads link in the navigation bar at the top of this page. While you visit the Downloads section, be sure to check out the other customizable documents, templates, and applications available for download.

The IT support employment kit download contains Microsoft Word documents and Adobe PDF files. To increase download speed, we've zipped these files together, so you will need a utility such as WinZip or PKZIP to expand the zipped file. You will also need either Microsoft Word or a PDF file reader, such as Adobe's Acrobat Reader, to view each respective document.

Share your career advice for techies
There’s no guaranteed formula for success in any line of business. However, ever-changing technologies make it particularly challenging to keep up in the IT support industry. To comment on TechRepublic’s IT support employment kit, or to put in your own two cents about how to tech-success, please post a comment below or write to Jeff.


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