In lean times, a business process metrics program might seem like something that’s nice to have but not essential. However, identifying, redesigning, and monitoring just one critical business process can quickly reap benefits in cost savings or happier customers. This episode of CIO Sanity Savers shares some pointers to help you build a successful metrics program.

For those of you who prefer text over video, you can click the “Transcript” link underneath the video or you can read the original article from Polly Traylor that this episode was based on: 10 best practices for business process measurement.