When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video, I’ll share five tips every support tech should follow before they start a new help desk job.

For those of you who prefer text to video, you can click the Transcript link that appears below the video player window or you can also read Jeff Dray’s article “10 things to check before you start working on the help desk,” on which this video is based.

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