ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for IT Executives gives a rundown of five basic ITIL facts every IT leader should know.

For more, you can read the original article that this video was based on, download the article as a PDF, and read the original discussion thread: