As someone who’s taken hundreds of support calls on both enterprise and small-office help desks, I can attest to the fact that IT pros hear several key phrase over and over again from end users. These expressions sound harmless enough but often have hidden meanings. During this IT Dojo video, I take a lighthearted look at some of the things you hear from your users and try to decipher what they often, really mean.

For those of you who prefer text to video, you can click the Transcript link that appears below the video player window or you can also read Jeff Dray’s download “10+ things users say (and what they really mean),” on which this video is based.

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