Wil Limoges offers these recommendations for Apple support needs, including how to find a local consultant, battery documentation, and recycling your Apple products.
In my last post, I discussed several resources for troubleshooting your Apple products. Whether you are a seasoned IT admin with a growing Apple arsenal or a business owner trying to wrap your head around your company's assets, you can never have too many resources at your fingertips. That’s why I’m going to expand on my previous article and share three more excellent resources for managing your Apple products.
Apple Consultants Network
There are a myriad of reasons that an Apple Store may not be a convenience to you or your business. You may not have one in your area, you don't have the time to go and wait in line, or maybe you just need the full attention of a a consultant who can help you make those tough purchasing and deployment decisions. For that, Apple provides a network of consultants that are certified professionals and can fill in the areas where your Apple support is lacking. The Apple Consultants Network provides access to local Apple consultants in your area that offer business class services, and are often far more flexible but equally as capable as any Apple Store expert.
To take advantage of the Apple Consultants Network, head on over to http://consultants.apple.com and find the Consultant Locator. In the search field, type in your location information and click Locate. This takes you to an advanced search page with the results for the area that you live in. On the left side of the page you can narrow your results down by expertise, customer focus, keyword, and if you know the name of the company you are looking for, you can provide that information as well.
These days most of the products that Apple produces come with a battery installed. With that, Apple provides a comprehensive page on its site detailing its battery technology. You can find this page on Apple’s website located at http://www.apple.com/batteries/. Here you can read about battery performance, what to expect from your battery, proper storage, how to maximize its use, how to care for it, and how to dispose of it properly. This is a great resource to share internally with your organization's employees.
Apple is working hard to become a more responsible organization and we can follow its example, especially when Apple provides simple solutions for doing so. One of many ways that Apple is working toward being more responsible is by providing an easy-to-use recycling program. What’s great about this program is that you may be able to receive some monetary compensation for recycling when the Apple product you own is still eligible. Beyond just its own products, Apple accepts off-brand mobile phones for recycling as well. So when you finally upgrade to your new iPhone, you don’t have to toss your old mobile phone in the trash.
To use the recycling program, head on over to Apple’s recycling page and follow the instructions on screen. Once you’ve filled out the required information, Apple will send you a prepaid shipping label that you attach to your product's box and send it on it’s way. Apple will also tell you if you are eligible for a return on your product during this process.