The ability to manage conflict is considered a core competency required of managers. It's also one of the hardest management tasks there is. Here's a white paper that gives you some help.
The ability to manage conflict is considered a core competency required of managers. It's also one of the hardest management tasks there is.
Global Knowledge is offering a free, downloadable white paper that serves as a guide for managers who are trying to meet the challenges presented by a team conflict. The paper shows you how to determine conflict symptoms and causes, as well as how to address the conflict using specific tools, skills, and processes.
According to the white paper, when dealing with conflict, there are four major questions that should be asked:
1. What are the symptoms of team conflict?
2. What causes team conflict?
3. How do I address team conflict?
4. What tools and aids can I use to help my team deal with conflict quickly and effectively?
Check out Global Knowledge's Effectively Managing Team Conflict white paper.