That's it. You've had it with all the work crap and you're not going to take it anymore. Well, guess what? That's the absolute worst time to pay a visit to your boss. If you have a legitimate beef with your work life, you'd do well to plan your resolution strategy in a calmer mind set.There are tactics to avoid if you really want to make any headway in a difficult conversation with your boss.1. Don't barge into his/her office once you're hit your breaking point. In fact, try not to let things get to a head before you make a move. Keep a record of all instances that enforce your beef and then calmly present them. 2. Send e-mail asking if the two of you can schedule a time to talk. Say it's about a work issue, but don't be specific unless you're asked. That way, you're not swooping in with all the delicacy of a kamikaze pilot, which tends to decrease a boss's receptiveness. 3. Choose your words wisely and try to keep the defensiveness out of your voice. It sounds like a bunch of psychobabble, but if you can use passive voice when you're speaking, you can ease the way a little more. Basically, passive voice puts the onus on no one but yourself. (Mind you, it's a no-no in professional writing. For example, you never want to say in formal writing "Actions were taken that affected the outcome;" You would instead say, "What John did caused problems with the project.")
But if you're talking to your boss, use the passive voice. If he's giving you too many assignments, say, "I'm feeling a little overwhelmed lately and I wondered if we could talk about ways to adjust my workload." Don't say, "You're giving me too much work and I can't keep up." The difference is in the first sentence, you're actually telling him the effect the workload has on you without directly pointing him out as the culprit behind it. He may be the biggest slave driver in the world, but it doesn't serve your ultimate purpose-lowering your workload—to go in accusing him. Hell hath no fury like a manager cornered.4. Be proactive. It's much easier to reach a remedy to a problem with a work situation if you come in with some ways to solve it yourself. Lay out a couple of plans that sound reasonable. The boss just may sign off on one of them. And you're not just a problem presenter in his or her mind. You're also a problem solver. Also, it's kind of logical when you think about it. Sometimes those who delegate to staff too much are lazy bosses. So what better strategy to use on the lazy boss but hand him a ready-made fix? 5. Last (weird, underground) tip: Try to smile. I don't always follow this advice myself, but I've been in situations where I've been completely shut down by a smile from the person I'm presenting a case to. For those of you who have seen the movie Office Space, it's the Bill Lumbergh "I'll need you to come in on Saturday" smile. It's a manager's way of saying, "Aw, that's cute, you spouting all of this logical stuff; but, no, we're going to do it my way." So be defensive and pull out your smile first.
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Toni Bowers is the former Managing Editor of TechRepublic and is the award-winning blogger of the Career Management blog. She has edited newsletters, books, and web sites pertaining to software, IT career, and IT management issues.