Do you have a closer on your team? I'm not using the term "closer" in the sense it's used in the sales biz — as someone who can close a sale. Or as aggressively as it's addressed in the play and movie Glengarry Glen Ross ("Coffee is for closers!").
I'm referring to that someone you instinctively turn to when you need something done quickly and well, and from whom you'll hear no complaints. They're basically a boss's dream. You assign a duty and then bim bam-bang it's done, and you don't have to worry about tracking down straggling details or continuously checking in to see if things are moving along.
Now let me ask you this: Do you appreciate your closer? I know you think you do, but do you really?
Do you funnel all tasks big and small that you just don't want to do yourself through this person?
Do your actions make it seem like your closer is a bottomless pit of time and effort, no matter what you throw at her or him?
Unfortunately, it's the people who keep the wheels on the bus that are so often overlooked. Behind-the-scenes capability is one of those things that is often taken for granted and frequently overlooked when it comes to recognition. Part of that is because it's usually strategic heroics that get the attention, even though correct handling of tactical details can save a company a lot of money. Don't fall into this trap as a manager—make sure your closer knows his or her value to the organization.
Toni Bowers is the former Managing Editor of TechRepublic and is the award-winning blogger of the Career Management blog. She has edited newsletters, books, and web sites pertaining to software, IT career, and IT management issues.