-
Zerto's 3.1 release targets enterprise and cloud service providers
For the virtualized environment of your enterprise, Zerto wants to be the business continuity and disaster recovery solution provider of choice. TechRepublic recently spoke with Zerto about the recent...
-
The future of enterprise development
Increasingly, business units are demanding faster responses and more rapid adoption of new technologies. The CIO who can adapt to this new environment will position his or her team for explosive succe...
-
The CIO and the help desk disconnect
Stacked against investments in other areas like new hardware or software purchases, the help desk is often overlooked yet is tasked with a larger support role with each passing year. But it's critical...
-
Preparing for the CIO track
Jay Rollins provides tips about how to prepare for the CIO position, including the top 10 undergraduate courses to take to become a CIO. He also offers insight about the evolving role of the CIO.
-
Implementing help desk software: IT exec offers a firsthand account
If your organization is in the market for new help desk software, read Jay Rollins' detailed account of selecting and implementing a new help desk system. His insights into the process may save your c...
-
IT project management tips about centralization, alignment, and more
In this roundup of project management tips, Jay Rollins covers centralization, alignment, prioritization, PM groups, and hiring the Super Project Manager.
-
Don't let standards impede employee innovation
If users want to use one-off software tools or hardware, IT pros might want to think twice about saying "no." Jay Rollins says being too standards driven can be counterproductive to employee innovatio...
-
Why SMBs should formalize IT governance processes
Want to get the benefits of IT governance without dealing with all the layers of the onion? Jay Rollins outlines what SMBs need to do to start formalizing the IT governance process.
-
Let employees select trade shows to attend (but retain veto rights)
With tighter travel and training budgets, many IT leaders are being more discerning when approving employees' requests to attend trade shows. Jay Rollins discusses the process he uses to help employee...
-
BI systems failure: Is the CIO to blame?
Jay Rollins comments on a recent discussion about whether a CIO could be faulted when business intelligence systems projects fail. He breaks down the two sides of the argument and offers his take.
-
Responding to IT mini crises involving KFC, Lotus, Adobe, and a contractor
Business lessons can come from the most unlikely of sources, as evidenced by a mini work crisis because of this week's Kentucky Fried Chicken promo. Jay Rollins outlines the five stages of a mini cris...
-
Hiring independent contractors to help with small projects is a win-win
Now is the perfect time to hire an independent IT contractor to work on small projects that are on the back burner. These projects can lead to small wins that make users happy and provide the contract...
-
Stepping into a leadership vacuum shows initiative
Take charge of your career by stepping into a vacuum and taking ownership of it. Jay Rollins discusses potential pitfalls you may encounter and explains why confidence is key in this leadership role.
-
Seek out difficult customers to gain valuable insight
One of the best things about difficult customers is that they care enough to complain. If you're discounting these customers' opinions, you may miss opportunities to gain valuable insights about your ...
-
A funny thing happened on the way to selecting software
Actually a few funny things happened during phase one of Jay Rollins' software selection process. Find out how a pushy vendor, Thomas the Tank Engine, and a pizza party factor into the process.
-
The CIO and the help desk disconnect
Stacked against investments in other areas like new hardware or software purchases, the help desk is often overlooked yet is tasked with a larger support role with each passing year. But it's critical...
-
The future of enterprise development
Increasingly, business units are demanding faster responses and more rapid adoption of new technologies. The CIO who can adapt to this new environment will position his or her team for explosive succe...
-
Zerto's 3.1 release targets enterprise and cloud service providers
For the virtualized environment of your enterprise, Zerto wants to be the business continuity and disaster recovery solution provider of choice. TechRepublic recently spoke with Zerto about the recent...
-
CRM via snail mail: Things IT needs to look for
The key to good one-to-one marketing via the postal system or post card sign-ups is linking the outbound campaign data with the inbound data captures.
-
Why IT has to be involved at the start of software selection
If you've made it so that IT is involved in your SMB's software selection process, you're one step ahead of the game. Here are the reasons it's important for IT to be involved before and not just afte...
-
How to get business units to seek IT out in the beginning of a software selection process
It's very important at a certain point in a business's growth that you make sure IT is involved in the software selection process. Here are some ways to do that without ticking everyone off.
-
A look at Contact Center technology
The contact center may be the most complex, technically, but one of the easiest to succeed at. But, if you don't do it right, it can also be one of the most visible mistakes. Here are some tips for se...
-
CRM and the real cost of e-mail
For every e-mail campaign your company does, you'll need to manage white-list listings, enforce e-mail formats and gauge performance. Here are some more details.
-
Hiring the Super Project Manager
If you're looking for a project manager to lead your PMO, you have to look deeper than a PMP certification. Here are the characteristics to look for.
-
How to prioritize your organization's projects
Here are some tips for how to successfully prioritize your organization's projects with management. I also include a sample PowerPoint presentation you can use to communicate your concepts.
-
Use these four classifications to align projects in your company
In this blog, I show you how to get away from using the old operational and strategic breakdown for aligning your organization's projects. Also, I include a link to a free example of a portfolio mix.
-
Creating an IT Strategy: Information gathering
When creating an IT strategy there are a few rules of thumb that will help, but the course you take is usually dependent upon the industry you are in.
-
Security tips for small businesses
There are some low-hanging fruit when it comes to security that, when implemented, can make your life a little easier. But with the limited funds available to smaller IT organizations, here are some ...
-
Turning vendors into partners, part 2
There are unique approaches to finding a partner in a hardware vendor and a software provider. Here's a look at some of them.
-
Creating an IT strategy: Presenting to the executive team
This is part 2 in how to create your IT strategy. In this part, Jay Rollins talks about how to present IT information to the executive team.