British Airways CIO Paul Coby steps down

Leaves role following airline merger

British Airways CIO and head of services Paul Coby has stepped down after 10 years in the role.

Coby, who became the airline's CIO in 2001, decided to leave the company following structural changes resulting from the merger of BA and Spanish airline Iberia, BA said in a statement today.

A BA spokesman said: "Paul Coby, CIO and head of BA services, has decided there is not a suitable role for him within the new BA operating company."

During his time with BA, Coby has reduced the cost of running BA's IT operation by 54 per cent and cut back what would have been one of the largest ERP implementations in Europe, helping BA to survive the global slump in the airline industry.

He has overseen numerous improvements to the airline's website and its online check-in capability, developing the site into a valuable source of revenue for BA.

In January last year he took over responsibility for financial shared services, property, business metrics and the application of Lean process across the airline.

Paul Coby has stepped down from his role as BA CIO

Paul Coby has stepped down from his role as BA CIO
(Photo credit: BA)

In a statement, Coby said: "I am very proud of what we have achieved in the last 10 years. is indeed the jewel in our crown, and is now fundamental to how we sell tickets and holidays, and to BA's customer service.

"We have used technology to help transform business processes across the airline and have used Lean techniques to empower teams in many departments.

"My principle has always been 'there are no IT projects, only business projects.'"

Keith Williams, BA CEO designate, issued a statement thanking Coby "for his significant contribution to our business - notably the development of - in some of the most challenging and exciting trading periods in the company's history."

Coby will continue to serve as the BA nominated director on the board of airline IT body Sita.

He is a familiar face on's CIO50 list, making the list once again in 2010.