Confusing, frustrating, user-unfriendly: Why the PC sowed the seeds of its own demise

The PC is a relic of the bygone age...

As tablets and smartphones elbow the PC out of the way,'s chief reporter Nick Heath argues that the arrogant, unfriendly PC has been the architect of its own demise.

If the PC is dying, as one of its inventors recently asserted, it really only has itself to blame.

The Little Britain catchphrase "Computer says no" resonated with a nation of frustrated computer owners for a reason - it was recognition that too often it is the PC that calls the shots, not its user.

Its demise has been a long time coming - and it's the result of the refusal of hardware and software designers to make a PC that caters to the needs of users.

Typically, using a Wintel PC demands users be versed in the ways of system drivers and video codecs - or run the risk of butting into an inscrutable error message that brings the machine to a crashing halt.

stressed man with laptop

Using the PC has remained a painful experience for too longPhoto: Shutterstock

That the PC remains stuck in a singularly user-unfriendly rut was bought home to me when my netbook conked out recently.

Having bought a shiny new Windows 7 laptop, I blithely assumed that the process of copying my old files over from my previous machine to my new one would be a straightforward task.


On starting the copying process I was greeted with a disconcerting message telling me that I didn't own the files. I did, yet still the products of my digital labours had been snatched away from me and were now orphaned and inaccessible to all.

A protracted Google hunt identified plenty of solutions to this ownership problem, not one of which could be described as intuitive to the average PC user.

Workarounds ranged from installing Linux as a virtual machine and recovering the files outside of Windows to changing the object ownership of each file - worlds apart from the "Open a word document" level of expertise that I gleaned from my Clait certificate.

For me, the solution lay buried several layers deep within a Windows menu, and required multiple boxes to be ticked and unticked and labels to be changed.

I don't consider myself a complete novice when it comes to tech, but I still found myself...