Efficient communication within a business is vital if you want your users to get the most out of collaboration.
Not everyone likes to use the phone or email to communicate. Some prefer a more instant means of communication, without all that hassle of having to hold a phone to the ear. To that end, chat is still king. With chat applications, you can connect in varied ways with users. Some applications allow you to quickly connect to users within your LAN while others allow you to connect to other chat services, such as AIM, Google Talk, Facebook Chat, and more.
But which of these apps is the right one for you and/or your business? Dare you venture out into the world of Google Apps? Or does a more localized tool better suit your needs? Let's examine five different chat tools - on different platforms - that can help make the task of communication more efficient.
1 Google TalkIf you use Google Apps for your business, you're already there. Google Talk (Figure A) not only has the ability to do standard chat, but can also handle video chat. What's nice about Google Talk is that you can enjoy the service from within your Google Apps page, or using an installable desktop application. And with solid integration into Google Apps, Google Talk will help you to collaborate in ways most other chat services don't allow. From the Windows client, you can transfer files and with seamless integration into your Google Contacts, you can easily add users into your chat lists.
2. TrillianTrillian (Figure B) requires you to create an account with their service; but once you have, you can then connect their very user-friendly client to Google Talk, Facebook Chat, AOL, Bonjour, ICQ, Jabber, Skype, Windows Live Messenger, and many more. Trillian offers two versions of their services: Free and Pro. With the pro version ($24.99/year) you enjoy cloud storage of chats, tech support, and no advertisements. Trillian clients can be found for Windows, Mac, iPhone, Android, Blackberry, and as a web-based app.
3. PidginPidgin (Figure C) is referred to as the "Universal Chat" application - and with good reason. Pidgin can connect you to a host of services (such as: AIM, ICQ, Google Talk, Jabber/XMPP, MSN Messenger, Yahoo!, Bonjour, Gadu-Gadu, IRC, Novell GroupWise Messenger, Lotus Sametime, SILC, SIMPLE, MXit, MySpaceIM, and Zephyr), is cross platform, and can be extended with plenty of extra plugins. Pidgin also integrates into the Windows system tray as well as the GNOME 2, KDE 3, and KDE 4 notification areas.
4. EmpathyEmpathy (Figure D) is one of the few single-platform chat clients (Linux). Empathy offers a large range of features (such as file transfer for XMPP and local networks as well as Voice and Video calls using SIP, XMPP and Google Talk) and can connect you to your Google Talk (Jabber/XMPP), MSN, IRC, Salut, AIM, Facebook, Yahoo!, Gadu Gadu, Groupwise, ICQ and QQ, and many other accounts.
5. BeebeepBeebeep (Figure E) is a unique chat client in that it's primary use is chatting within a local area network. What makes this tool really great is that it doesn't rely on a server. Anyone within a LAN can install Beebeep and immediately see one another. Beebeep allows you to create password protected chats as well as send files (securely) and even offers plugin support to extend the feature set. If you're looking for the fastest route to inter-office chat - Beebeep is the solution.
People often don't believe me when I say how important it is to have efficient communication within a business. And when messaging is mentioned as one of the most efficient means, the floods of doubt open up. However, until you've tried messaging within the company, you don't know what you're missing. Give one of these tools a chance to help you and your end users get the most out of collaboration and communication.