Your clients may appear to be satisfied with the work you're doing for them, but it's a good practice to periodically gather feedback to make sure they feel you're meeting their needs. One effective way to gather such feedback is through the use of a survey, which will
- show them that you care about them,
- strengthen their confidence in referring your firm for new and repeat business,
- establish better project control, with fewer surprises, and
- provide insights into areas of improvements and future enhancements.