Alienate your end users with these 10 faux pas

The common stereotypes of IT pros usually include some characterizations of them as socially-inept technophiles with rudimentary communications skills. Clearly, those generalizations are overblown — at least much more than they were 10 years ago. Nevertheless, there are plenty of IT pros that could improve the way they communicate with their users. TechRepublic has just published a new list called "The 10 worst ways to communicate with end users." Take a look and see if you regularly commit any these 10 deadly communcations sins when you provide tech support. You can also hop in an join the discussion.