The common stereotypes of IT pros usually include some characterizations of them as socially-inept technophiles with rudimentary communications skills. Clearly, those generalizations are overblown — at least much more than they were 10 years ago. Nevertheless, there are plenty of IT pros that could improve the way they communicate with their users. TechRepublic has just published a new list called "The 10 worst ways to communicate with end users." Take a look and see if you regularly commit any these 10 deadly communcations sins when you provide tech support. You can also hop in an join the discussion.
Jason Hiner has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Jason Hiner is Global Editor in Chief of TechRepublic and Global Long Form Editor of ZDNet. He's co-author of the book, Follow the Geeks.